Heat Mat Lifetime And Extended Warranties

We know that when choosing an underfloor heating system you need to be confident that you are getting high quality products which are guaranteed to last for a long time. At Heat Mat we manufacture the majority of our underfloor heating products in the UK and Denmark rather than importing items from elsewhere. All of our systems are independently approved by organisations such as BEAB, Kema or Intertek and our two main production sites are also BEAB approved in their own right.

The design of our products is based on more than twenty years' experience of the UK underfloor heating market and with this knowledge we manufacture products that are robust, safe to use and offer great value for money. In fact the heating mats and cables should continue to operate without problems until you replace your floor.

We offer genuine Lifetime Warranties on the majority of our underfloor heating products and extended warranties on all other systems. The Warranty we supply is on the product rather than the homeowner, so once the system is installed the Lifetime Warranty is passed on to the new owner if you sell your house, or in the case of rented or business accommodation the Warranty continues regardless of the tenants.

The Extended Warranties that we offer on our various products are listed below, and in the case of Lifetime Warranties these need to be registered within 90 days of purchase or else they will revert to a standard Fifteen Year Warranty.

Product TypeRangeWarranty Length
Underfloor heating mats PKM rangeLifetime Warranty
Undertile heating cablesPKC-3.0 Lifetime Warranty
Underlaminate matsCBM rangeLifetime Warranty
NGTouch ThermostatNGT-2.0-STND Lifetime Warranty
Mirror demistersAll productsLifetime Warranty
6mm heating cablesPKC-6.0 range 15 Year Warranty
FLX heating cables & matsFLX range10 Year Warranty
ThermostatsNGT, TPS, CCU10 Year Warranty


To register your Lifetime Warranty all you need to do is visit our registration page and email us with the requested details.

Your Warranty covers the heating system for failures caused as a direct result of manufacturing faults and does not cover failures caused by mis-installation, subsequent misuse or accidental damage. In these cases however Heat Mat does not seek to profit from peoples' misfortune and if a simple repair kit cannot repair the heating system Heat Mat will offer any replacement Heat Mat products required for a significant discount below our manufactured cost price.

Please refer to the Warranty information in the back of the instruction manual for your individual system or read our Lifetime Warranty terms and conditions here.